Return & Refund

How can I return an item?

Please return the item to the following address: planet naughty, Halenseestr. 2, 10711 Berlin. You will be responsible for the shipping costs for the return.

What is the deadline for returns?

The deadline for returns is usually 14 days from receipt of the goods. Please see our returns policy for further details.

Who bears the costs for the return?

Return shipping costs are usually borne by the customer unless the item is defective or faulty. Please read our return policy for more information.

How do I get a refund?

Once we have received and inspected your returned goods, we will process the refund. The refund is usually made using the same payment method you used for the purchase.

How long does it take to receive my refund?

After we receive your returned goods, we will process the refund as quickly as possible. However, the exact processing time may vary depending on the payment method and bank.